This page is meant to facilitate the diagnosis and problem solving processes for this device.
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After pressing the power button, the laptop does not turn on
It could be just that your laptop’s battery doesn’t have a sufficient charge. Allow you device to charge for an hour then try to power on your device again.
After plugging in your device, if the charge light does not come on, try using a different charger.
If you’ve charged your laptop with a functioning charger, but the device still doesn’t turn on, replace the battery.
After plugging in the charger for your device, the charging light does not come on or the battery symbol does not say charging.
After plugging in your device, if the charge light does not come on, try using a different charger
It might not be the charger, but the actual laptop itself. If the charging port is broken
Shortly after turning your laptop on, it turns off.
Once the motherboard reaches a certain temperature, the device shuts off to prevent damage. The internal fan could be broken. Replace the fan or use an external fan.
Once the battery loses charge, the laptop will shut off. Charge the battery or replace it.
Once the laptop can’t connect the wireless network, you should allow to change new network card from the motherboard.
Airplane mode prevents the laptop from connecting to any wireless network. Go to settings, click on network & internet, turn off airplane mode.
If your laptop can’t connect to a network you have used before, try restarting your device. If your laptop still doesn’t connect after restarting, take a look at this helpful guide on how to use the computer’s command prompt in order to connect to the wifi.
Typing on a key or keys does not do anything.
With this laptop, all of the keys are attached to a single panel. If one key needs to be replaced, the entire keyboard must be replaced. Install a new keyboard. An easy video tutorial on how to replace your broken keyboard can be found here.
Make sure your laptop is powered on. If it is powered off, press the power button. If it is sleeping then begin typing on the keyboard or press the power button.
Replace the screen. The following link will bring you to a video that giving a detailed guide on how to replace the screen. Click Here.
Dragging your finger across the touch pad does not move the mouse on the screen.
It’s possible to accidentally turn off the touchpad by accidentally pressing a combination of keys or double tapping the top left corner of the touchpad. To fix this, either double tap the top left corner of the touchpad or go into settings and manually turn it back on.
If the computer settings say that the touchpad is on, but it’s still not working then the touchpad is defective. The touchpad can easily be replaced by following
this video guide.
