This troubleshooting page will help diagnose problems with the Insignia 9" Dual Screen Dual DVD Player

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Player doesn’t respond to power button.

Make sure the AC adapter is plugged in firmly.

The port for the AC adapter may be dirty or dusty. You can use a clean q-tip to clean it out. Make sure it’s not too fluffy and that you gently insert it into the port, then spin it around.

The sound from either the speakers or headset is distorted or inaudible

Check the volume wheel to see if it’s turned up all the way. Lowering it may reduce distortion.

If the player overheats, it may not work properly. Let it cool down for about 30 minutes then try again.

Make sure all audio cables/cords are plugged in all the way.

The headphones may be plugged in, which would prevent audio from the speakers. If you want to use them but there is still distortion, the headphones might not be plugged in fully. This could cause the audio to not come through, or only come through one channel.

The speakers may be damaged and need to be replaced. Here is a guide on how to replace them.

Nothing shows up on the screen, or the image is distorted

While the disc is fast forwarding or reversing, it’s normal to see some distortion.

The DVD may be too scratched. You’ll have to change to DVD. To help keep the DVD clean, do not touch the play side of the disc.

The disc or player could just be dirty or dusty, and will need to be cleaned. Use a clean piece of cloth and wipe the disc outwards from the center.

The screen could be damaged which could distort the video. Read this guide to see how to replace the screen.

The error symbol (circle with line through it) shows up on the screen

The DVD’s software might not have or allow a certain feature or function.

(Example: subtitles)

You might have entered a title or chapter number that isn’t actually on the DVD

Nothing happens when the Fast forward or Fast Reverse buttons are pressed

Some DVDs don’t allow you to rapid scan through the chapters.

DVDs won’t allow you to skip the warning labels, and some DVDs may not allow you to skip opening credits.

The disk reader may need to be replaced. Check this guide to see how to replace your disk reader

Player doesn’t open when you push the ‘open’ slide to the left, or it won’t shut all the way closed

The latch is broken and needs to be replaced. Here is our guide on how to replace the latch.

The hinge is broken and may need to be replaced.